Prepayment by credit card and subsequent email confirmation by Queenstown Guided Expeditions Limited is accepted as confirmation of your booking.
All Prices and transactions are in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance. A variance my also occur in amounts refunded compared to the amount initially charged. Queenstown Guided Expeditions Limited does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transactions.
The name that will appear on your statement is QT Guided Expeditions.
All and any information provided to Queenstown Guided Expeditions Limited will be treated with strict confidentiality. No information will be passed on further than the original booking, except in case of emergency, for example, missing persons details will be given to the appropriate authorities for search and rescue purposes.
Queenstown Guided Expeditions Limited reserves the absolute right to cancel any scheduled departures as a result of road or weather conditions.
Queenstown Guided Expeditions Limited reserves the absolute right to decline to accept or retain any person as a member of a tour.
Clients will be advised as soon as possible of any cancellation or part cancellation (in these instances, clients will be entitled to a full refund or part refund for the section of the trip that was incomplete)
BILLING & PAYMENT
For Agent bookings invoices are issued at end of month of travel.
Payment by 20th of month following invoice.
Direct bookings are required to pay 50% deposit on total booking quote in order to confirm booking.
Payment by direct debit, Visa, MasterCard or bank draft payable to Queenstown Guided Expeditions Limited.
Credit liable to withdrawal if late payment persists.
If the customer defaults in making payment, Queenstown Guided Expeditions Limited can, in its discretion, require the customer to reimburse Queenstown Guided Expeditions Limited for all collection costs including legal costs incurred by the Company.
50% cancellations fee within 60 days, 75% within 14 days, and 100% within 48 hours on total booking quote.
Refunds will only be issued through the original booking office or credit card.
No responsibility is accepted for loss or damage to client’s personal property whilst on any trip.
LIMITATION OF LIABILITY
Queenstown Guided Expeditions Limited accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Queenstown Guided Expeditions Limited, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Queenstown Guided Expeditions Limited. This includes any claims for damage caused by negligence of Queenstown Guided Expeditions, its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.
Queenstown Guided Expeditions Limited does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Queenstown Guided Expeditions Limited.
Without limiting the above, Queenstown Guided Expeditions Limited shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Queenstown Guided Expeditions Limited or any other party.
The passenger indemnifies Queenstown Guided Expeditions Limited, its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.
ACTS OF GOD
Queenstown Guided Expeditions Limited has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Queenstown Guided Expeditions Limited
STATUTORY PROTECTIONS – NEW ZEALAND LAW
These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.